1.How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
2.How long does delivery take?
If your order is in stock we can usually deliver within 15 to 20 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
3.I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 15 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.
Our promise for Runescape Gold sending is 3 mins-10mins . Please contact with our online support ASAP when you have sent the payment, then to make a fixed time for the face to face trade. If you have any problem, please feel free to contact with our online support, we are working for 24 hours.